
Returns Policy
From the date of arrival, you have 28 days to evaluate your
purchase made from www.theprideofscotland.com. You can return
goods providing: goods are not damaged, used or worn (for clothing;
other than to try on for size), no labels are removed and it
is returned in it’s original packaging. Customers can receive
a full refund, or alternatively can exchange products of the
same value at the customer’s discretion.
We will only refund our original shipping charges if the goods
supplied are faulty in some way. For other returns, you will
be responsible for return costs. This includes any duties incurred
or import taxes to return the goods to us.
Before returning any products, please contact us either by email
or telephone (details supplied on “Contact Us” page)
and give details regarding the reason for your return and to
negotiate arrangements on the method of return.
Payments/ Information
All payments made to Pride of Scotland over the web are secure
from all eventualities. We use Pay Pal for all payments and can
accept many major credit cards. Pay Pal is an SSL Certificated
site, and therefore has all security licenses in place. Prices
will be quoted in GBP (£). Charges for products will also
be debited in GBP (£) from your credit card.
Any information submitted to Pride of Scotland on either our
Registration form, or our Order form will be kept securely by
our company and protected in every way possible. Sensitive areas
of our web site, e.g. the registration form are SSL certificated
pages and cannot be accessed anyone but yourself. Our customer
information database software is regularly updated to ensure
maximum security is met.
All information requested on the two aforementioned forms is
essential to your purchase and membership with the Pride of Scotland
web site. None of the information you submit to us will be disclosed
to any third party under any circumstances, in accordance with
the “Data Protection Act 1998”, and will only be
used by Pride of Scotland internally. As acted upon by Pride
of Scotland, it is our duty to let all customers view the information
held about them on our protected systems. You can view any of
your information held by our company once you have logged in
to our web site.
Delivery
Shipping within the UK is free. Shipping to all countries outside
mainland UK will incur a cost depending on your location. Your
location will determine the method of shipping and therefore
the cost.
Please allow 5 – 10 working days for delivery within mainland
UK, and 10 – 28 working days for other locations outside
the UK.
Changes on our site
Pride of Scotland reserves the right to make changes to the
prices on all our products. We also reserve the right to change
terms, conditions and company policy. Terms, conditions and policy
at the time of purchase will still apply to you still if you
need to return any items after there is a policy change.
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