Returns Policy

From the date of arrival, you have 28 days to evaluate your purchase made from www.theprideofscotland.com. You can return goods providing: goods are not damaged, used or worn (for clothing; other than to try on for size), no labels are removed and it is returned in it’s original packaging. Customers can receive a full refund, or alternatively can exchange products of the same value at the customer’s discretion.

We will only refund our original shipping charges if the goods supplied are faulty in some way. For other returns, you will be responsible for return costs. This includes any duties incurred or import taxes to return the goods to us.

Before returning any products, please contact us either by email or telephone (details supplied on “Contact Us” page) and give details regarding the reason for your return and to negotiate arrangements on the method of return.

Payments/ Information

All payments made to Pride of Scotland over the web are secure from all eventualities. We use Pay Pal for all payments and can accept many major credit cards. Pay Pal is an SSL Certificated site, and therefore has all security licenses in place. Prices will be quoted in GBP (£). Charges for products will also be debited in GBP (£) from your credit card.

Any information submitted to Pride of Scotland on either our Registration form, or our Order form will be kept securely by our company and protected in every way possible. Sensitive areas of our web site, e.g. the registration form are SSL certificated pages and cannot be accessed anyone but yourself. Our customer information database software is regularly updated to ensure maximum security is met.

All information requested on the two aforementioned forms is essential to your purchase and membership with the Pride of Scotland web site. None of the information you submit to us will be disclosed to any third party under any circumstances, in accordance with the “Data Protection Act 1998”, and will only be used by Pride of Scotland internally. As acted upon by Pride of Scotland, it is our duty to let all customers view the information held about them on our protected systems. You can view any of your information held by our company once you have logged in to our web site.

Delivery

Shipping within the UK is free. Shipping to all countries outside mainland UK will incur a cost depending on your location. Your location will determine the method of shipping and therefore the cost.

Please allow 5 – 10 working days for delivery within mainland UK, and 10 – 28 working days for other locations outside the UK.

Changes on our site

Pride of Scotland reserves the right to make changes to the prices on all our products. We also reserve the right to change terms, conditions and company policy. Terms, conditions and policy at the time of purchase will still apply to you still if you need to return any items after there is a policy change.